Privacy Policy

This Privacy Policy explains how Wild Tornado Casino may handle personal information when players visit the website, create or use an account, contact support, make transactions or otherwise use the available services. It also explains the choices available to players regarding their information, cookies and marketing communications.

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Information we may collect

To provide an online casino service, Wild Tornado Casino may collect and handle information supplied by a player, generated through account activity or received from service providers assisting with website operations. The information collected will depend on how a player uses the website and which services are available to them. Players should provide information that is accurate, current and complete where it is requested for account, verification or support purposes.

Review contents

Account and contact information

This may include a player’s name, date of birth, username, password, residential details, telephone details and email address, together with information used to communicate about an account. It may also include preferences, account settings, responsible gambling choices, customer support enquiries and other information provided voluntarily during contact with the site.

Verification and identity information

A casino site may need to review identity and eligibility information before allowing particular activities or services. For this purpose, it may handle verification documents, identity details, proof of address, source-of-funds information or other information reasonably needed for account checks. Some documents can contain sensitive details, so players should only submit them through the secure methods made available by the website.

Payment and transaction information

The site may handle records of deposits, withdrawals, bets, gaming activity, account balances, payment methods, transaction dates and transaction values. Payment providers may process full payment details directly. Where that occurs, the casino may receive confirmation, status information or limited payment details rather than the complete financial information. Transaction records help operate accounts, answer queries, identify unusual activity and meet applicable obligations.

Technical, device and cookie information

When a player uses the website, technical information may be recorded, such as an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and interaction information. Cookies and similar technologies may remember settings, support login functions, improve performance, help understand website use and assist with security. The information collected may be combined with account or transaction records where appropriate.

How information is used

Personal information is used for purposes connected with operating the website and providing the services requested by players. The amount and type of information used should be proportionate to the relevant purpose. Information may be used in the following ways:

To create, administer and secure a player account, including managing login details, preferences and account settings.
To process deposits, withdrawals, payments and other account transactions, and to maintain accurate financial records.
To complete identity, age, eligibility, verification and account security checks.
To help prevent fraud, money laundering, abuse, payment misuse, account takeovers and other suspicious or unlawful activity.
To provide customer support, investigate questions or complaints, and communicate about account activity, service messages or technical matters.
To operate, maintain, test and improve the website, its features, security controls and user experience.
To understand general website usage, produce internal reports and identify errors or performance issues.
To send marketing communications where permitted and where the player has provided consent or another valid basis applies.
To comply with legal, regulatory, court or other official requirements that apply to the service.
To protect the rights, property, safety and security of the website, its players and relevant service providers.

Some processing may be necessary to provide a requested service, maintain account security or comply with a legal obligation. Other processing may depend on a player’s consent. Where marketing consent is used, a player can withdraw that consent at any time. Withdrawing consent does not affect processing that was already carried out lawfully before the withdrawal, and it does not necessarily stop service or transaction messages that are required for account administration.

The website may use automated tools to identify unusual transactions, possible fraud, security risks or activity that requires further review. These tools support operational and compliance checks, but information may also be reviewed by authorised personnel where appropriate. If a player has a question about an account decision or a verification request, they can contact support using the available support channel.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small data files placed on a device when a website is visited. Some cookies are needed for core functions, such as keeping a session active, remembering security choices or supporting navigation. Other cookies may help measure website performance, remember preferences or understand how visitors interact with the site. Similar technologies may be used for related purposes.

Players can manage or remove cookies through their browser settings. A browser may allow a player to block all cookies, accept only certain types or delete cookies when the browser is closed. Blocking necessary cookies may affect login functions, security features or parts of the website. Browser settings are controlled by the player, so the available options may differ depending on the device and browser used.

When information may be shared

Information may be shared only where reasonably required for the purposes described in this policy, where a player requests it, or where disclosure is permitted or required. Recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other service providers that help operate the website. These providers should receive information relevant to the service they perform and may be subject to confidentiality or security requirements.

Information may also be disclosed where necessary to investigate suspected fraud, protect the website or another person, respond to a lawful request, enforce applicable terms, resolve a dispute or meet a legal obligation. If information is processed or stored by a service provider in another country, protections may differ from those available in Australia. Appropriate steps should be taken to manage information responsibly when this occurs.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication procedures and staff or provider processes. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should keep passwords confidential, use a secure device, log out after using a shared device and contact support promptly if they suspect unauthorised account activity.

Retention and your privacy choices

How long information is kept

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, customer support, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, payment, communications or security records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your data rights and requests

Players may ask to access the personal information held about them, request correction of information that is inaccurate or incomplete, and ask for deletion of their data where deletion is available. Players may also withdraw consent to marketing communications. To exercise these rights or make a privacy and data request, email support@wildtornadocasino.wtf and explain the request clearly.

Before completing a request, reasonable steps may be taken to confirm the requester’s identity and protect the account from unauthorised disclosure. A request may not always be completed in full where information must be retained, where keeping it is required by law, where deletion would affect security or dispute records, or where another valid exception applies. If a request cannot be completed as asked, an explanation may be provided where appropriate.

Players can opt out of promotional emails by using an available unsubscribe option or by contacting support@wildtornadocasino.wtf. Opting out of marketing does not stop essential account, security, transaction or service communications. A player can also contact support with questions about the information collected, the purposes for which it is used, the providers involved or the handling of a privacy concern.

Policy updates

This Privacy Policy may be updated when website practices, service providers, security measures or legal requirements change. The latest version published on the website will apply from the stated or implied effective date. Players should review this page from time to time, particularly before continuing to use the website after a significant update. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirement that applies.